FAQs

Frequently asked questions - how can we help?

About Natufia

To support health with high-nutritional, clean and natural food
To support sustainable lifestyle and eliminate logistics, packaging and waste
To offer families an elegant, robust and easy solution for growing food at home
To offer a solution for accessing unparalleled freshness, smell and taste 24/7
To provide a solution for families and communities to connect consciously with their food, each other while enjoying the process.

We help you to grow plants, herbs, and vegetables indoors: directly from your home, restaurant, or office. We believe that we should produce food where we consume it. 

Visit our page ‘Where to buy? to find your nearest retail store or by sending us a request by email at hello@natufia.com.

About the products

A fully automated garden system for indoors that allows every chef to compose with various purely fresh flavors and original tastes and that fits in most private and professional kitchens.

The Natufia Smart Garden is equipped with 32 pots to grow 32 plants simultaneously. When running at full capacity, you can expect one to two harvests every day.

The unit requires connecting it to the water main, drainage and electricity – as a dishwasher. We recommend connecting it to your local WIFI network to benefit from the latest software updates. Visit our Youtube channel to learn more about installation instructions. Your local retail store will assist you in organizing the installation of the unit.

Yes, there are 3 playlists in the machine: Classical, ambiance and nature sounds. Many studies show that music and vibrations help to grow strong and healthy plants.

All materials and components were thoroughly tested to last over the 10 years milestone. The Natufia Smart Garden was designed by chefs for chefs and therefore designed to last.

Overall very little. We recommend once a year maintenance check and cleaning for optimal results. The machine’s on board computer provides users with an easy step-by-step cleaning and maintenance program. When operated professionally, we recommend running the maintenance and cleaning twice a year. Alternatively, our local Natufia certified teams can also do a professional cleaning.
Routine maintenance (some min per day): remove dry leaves, remove some green algae, rinse the cups after harvest…
Water tank maintenance (30 min, recommended every 2 months): clean the Water tank filters, rinse the sensors…
Automated full water system maintenance (3 h, recommended once per year).

L 593 x W 590 x H 2019 mm, L 23.3 x W 23.2 x H 79.5, and a standalone weight of 160 kg/ 352.7 lbs.

See the product specifications on the Natufia Smart Garden page.

The lights are low-voltage LED. They consume less energy than a standard fridge. The water works on closed cycles for 10 days before flushing / refilling. It consumes the equivalent of 1 toilet flush a day (or 30 toilet flushes during a month).

The Natufia Smart Garden tank holds 40 liters ( 10.6 gallons) of water.

In Natufia Smart Garden, the water gets changed automatically. The machine receives the water from the tap and drains into the outlet.

Natufia covers the first two years of warranty no matter where the machine was bought. After that, the warranty depends on your sales contract with the local retailer that will deliver and install the machine. Most of them offer extended warranty contracts.

A semi-automated garden system for indoors that allows everyone to grow with various purely fresh flavors and original tastes indoors. 

The Natufia One is equipped with 20 pots to grow 20 plants simultaneously. When running at full capacity, you can expect one to two harvests every day.

Natufia One water needs to be refilled every 2 weeks, and the main tank cleaned every 4 to 6 weeks.

L 400 x W 400 x H 2100 mm, L 15 inches x W 15 inches x H 82.6 inches, and a standalone weight of 20kg/44 lbs.

See product specifications on the Natufia One page.

The lights are low-voltage LED lights that consume less energy. The water tank fits 10 liters (2.6 gallons). Power supply roughly 75W 0.075 KW

Natufia covers the first two years of warranty no matter where the machine was bought. 

Fill in the water tank with either tap or bottled water.

The Natufia One tank holds 10 liters (2.6 gallons) of water. We recommend topping off your water weekly to ensure your plants always have the water they need.

To empty the Natufia One tank, place the draining pipe in an empty bucket, switch the valve to drain and while the draining pipe is in the empty bucket, turn on the motor.

With Natufia One, you need to top your water every 1 or 2 weeks. 

First, measure the pH level in the water by the sensor provided and then look at the pH chart to get the corresponding value of the required nutrients solution to add to adjust the pH level. To keep your plants healthy, make sure to test and adjust your water’s pH each week and get in it the recommended range. 

About Seedpods and nutrients

Seeds are included in the seedpods that we sell on our website. Visit the Seedpods page for more information.

Yes, of course. We can supply you with empty seedpods for that. You would just have to plant the seed inside the capsule and place it in the nursery to get the organic growth process starting. Unfortunately, we cannot guarantee the success of the germination or the growth, as our computer have not been trained to your particular seeds. Feel free to contact us at hello@natufia.com if you wish us to download particular growing conditions in your unit.

Keep your seedpods away from moisture, in the dry and dark place. 

We do not recommend purchasing nutrients and pH bottles outside of our website. Visit the Seedpods page for more information. The nutrients have been selected to maximize the germination and growth of the plants. Please note the unit won’t be guaranteed anymore if you use other nutrients or pH bottles.

Our computer creates a nutrient-rich solution and perfect environment that will fit most of the plants living together. As long as the plants’ needs are not too extreme, they can grow together. It is a bit like in your garden, a certain set of conditions fits most of the plants.

In case you see nutrient residue or algae. clean the cup with water to remove algae or nutrient residue. 

About the plants

Discover the 3-steps process to grow your plants on our ‘How to grow’ page?

1- Select the seedpods / plant them in the nursery

2- Move the seedlings from the nursery to the Main Chamber

3- Harvest!

Visit our Youtube channel to learn more about botany tips.

Different plants have different life cycles. Most herbs grow within 3-4 weeks starting from the first step in the nursery until step 3.

There are no pesticides and plant hormones or any other suspicious substances in our products. We use organic non-GMO heirloom seeds. All produce is grown,  harvested,  and eaten at peak freshness with no lost nutritional value.

We have tested over 100 herbs and plants and the list keeps extending as we are continuously testing new seeds. We are working to have a bigger selection/variety of pre-packaged seeds in the near future. Some examples here:

Leafy greens: lettuce, kale, spinach, cilantro, mint, basil, arugula, celery & parsley 

Culinary herbs: thyme, rosemary, lavender, and dill 

Herbal teas: peppermint, chamomile, lemongrass, sage, and stevia

Flowers: calendula, celosia, snapdragon

Vegetables: cherry tomatoes, baby eggplants, chili peppers, and 

Fruits: strawberries, and beets

Plants will be ready within 5-6 weeks after being moved to the main chamber for vegetables and flowers. Herbs can be harvested within 3 weeks. 

You can’t go wrong with harvesting – all you have to do is simply snip either single outer leaves or grab a bunch of them and cut them with scissors.  You can also partially harvest most plants if you’re not ready to pull them from your garden.

 Most of your plants do not need pruning, but it can improve fruit and vegetable production when you trim. We recommend but not compulsory, to trim the roots once a week to improve ventilation, and prevent water from getting clogged and not passing through to other cups.

Natufia does not compromise on products’ quality. Plants grown with the Natufia technology have 400% more vitamins and Beta carotene than plants from organic retail shops.

1- Because the plants are grown in a perfect environment offering optimal growth conditions.

2- Because the plants are harvested and consumed right away: there is no nutritional depletion. This is the reason why Michelin star Chefs are using Natufia technology every day: more nutritional value, better taste!

Natufia has no ambition to create Frankenstein machines. Our ambition is to stay close to complete natural conditions, simply because we aim at keeping the authenticity of the original taste of our products. Most of the plants grow a bit faster than your outside garden. In other words, plants are growing as in nature if optimum conditions are met.

About the technology

Hydroponics is a subset of hydroculture – a method of growing plants without soil by instead using mineral nutrient solutions in a water solvent. It uses less water, and the produce is grown in an optimized environment without pesticides.

Natufia technology is all about automation. You do not need to be a botanist export to grow your favorite plants!

The dimensions of the cup L 109 mm x W 83 mm x H 138 mm, L 4.3 inches x W 3.26 inches x H 5.4 inches. 

Our LED lights have an expected lifespan of 50,000 hours which equates to over 5 years of continuous use higher than the lifetime of the product.

Yes,  it’s perfectly fine to leave your gardens on their own while you’re away.  Growing in Natufia One you can leave your plants for 2 weeks maximum. While growing in Natufia Smart Garden you can take a vacation up to 6 weeks and enjoy having an indoor forest when you come back.

In case of water,  electricity outages the cups have a reservoir that holds water so in case of a power or water outage plants can survive for a day or two in both gardens. 

 In case of WiFi outages in Natufia Smart Garden,  the garden should continue to operate normally until it is back online! If you have any difficulties getting reconnected, reach out to Customer Support at hello@natufia.com

Purchasing

You can reserve one unit from our Natufia Smart Garden page or by sending us a request by email at hello@natufia.com. After your order is confirmed with us, it will likely be handled by our local distributors /retailers / installers depending on your location.

Welcome to the Natufia Community! You will receive an email from us and you will be notified and receive a confirmation email/text with the tracking number. We will keep you updated every step of the way via email.

For our return policy, see our terms and conditions – paragraph 9.

We currently sell prepacked selection seeds of 40. We plan to expand our selection soon.

The first units to be delivered will be during the second half of summer 2022. We will keep you updated every step of the way via email. After August 2022, you can expect your unit to be delivered within 5 working days (or later if you wish so).

You will receive a tracking code from us when your order is shipped. If you have any questions or are wondering about the status of your order let our Customer Care team know at hello@natufia.com.

Have more questions? Feel free to get in touch with our experts

Discover Natufia on display

Meet Natufia products by visiting one of our distributors all over the world.

Resources

Get inspired with real life settings and download useful materials.