FAQs

Frequently asked questions - how can we help?

About Natufia

To support health with high-nutritional, clean and natural food
To support sustainable lifestyle and eliminate logistics, packaging and waste
To offer families an elegant, robust and easy solution for growing food at home
To offer a solution for accessing unparallelled freshness, smell and taste 24/7
To provide a solution for families and communities to connect consciously with their food, each other while enjoying the process.

Hydroponics is a subset of hydroculture – a method of growing plants without soil by instead using mineral nutrient solutions in water solvent. It uses less water and the produce is grown in an optimised environment without pesticides

About the technology

Natufia technology is all about automation. You do not need to be a botanist export to grow your favorite plants!

We have tested over 100 herbs and plants and the list keeps extending as we are continuously testing new seeds. See for yourself some examples here.
Leafy greens: lettuce, kale, spinach, cilantro, mint, basil…
Culinary herbs: thyme, rosemary, lavender…
Herbal teas: peppermint, chamomile, lemongrass, sage…
Edible flowers: calendula…
Vegetables: cherry tomatoes, eggplants, chili peppers…
Microgreens with Natufia plates setting.

Natufia does not compromise on products’ quality. Plants grown with the Natufia technology have 400% more vitamins and Beta carotene than plants from organic retail shops*.

1- Because the plants are grown in a perfect environment offering optimal growth conditions.
2- Because the plants are harvested and consumed right away: there is no nutritional depletion. This is the reason why Michelin star Chefs are using Natufia technology every day: more nutritional value, better taste!

Natufia has no ambition to create Frankenstein machines. Our ambition is to stay close to complete natural conditions, simply because we aim at keeping the authenticity of the original taste of our products. Most of the plants grow a bit faster than your outside garden. In other words, plants are growing as in nature if optimum conditions are met.

Discover the 3-steps process to grow your plants on our ‘How to grow’ page?
1- Select the seedpods / plant them in the nursery
2- Move the seedlings from the nursery to the main Chamber
3- Harvest!

Our computer creates a nutrient-rich solution and perfect environment that will fit most of the plants living together. As long as the plants’ needs are not too extreme, they can grow together. It is a bit like in your garden, a certain set of conditions fits most the plants.

About the products

A fully automated garden system for indoors that allows every chef to compose with various purely fresh flavors and original tastes and that fits in most private and professional kitchens.

The Natufia Smart Kitchen Garden is equipped with 32 pots to grow 32 plants simultaneously. When running at full capacity, you can expect one to two harvests every day.

The unit requires connecting it to the water main, drainage and electricity – as a dishwasher. We recommend connecting it to your local WIFI network to benefit from the latest software updates. Visit our Youtube channel to learn more about installation instructions. Your local retail store will assist you in organizing the installation of the unit.

Yes, there are 3 playlists in the machine: Classical, ambiance and nature sounds. Many studies show that music and vibrations help to grow strong and healthy plants.

All materials and components were thoroughly tested to last over the 10 years milestone. The Natufia Kitchen Garden was designed by chefs for chefs and therefore designed to last.

Overall very little. We recommend once a year maintenance check and cleaning for optimal results. The machine’s on board computer provides users with an easy step-by-step cleaning and maintenance program. When operated professionally, we recommend running the maintenance and cleaning twice a year. Alternatively, our local Natufia certified teams can also do a professional cleaning.
Routine maintenance (some min per day): remove dry leaves, remove some green algae, rinse the cups after harvest…
Water tank maintenance (30 min, recommended every 2 months): clean the Water tank filters, rinse the sensors…
Automated full water system maintenance (3 h, recommended once per year).

See the product specifications in the Smart Kitchen Garden page.

The lights are low-voltage LED. They consume less energy than a standard fridge. The water works on closed cycles for 10 days before flushing / refilling. It consumes the equivalent of 1 toilet flush a day (or 30 toilet flushes during a month).

Natufia covers the first two years of warranty no matter where the machine was bought. After that, the warranty depends on your sales contract with the local retailer that will deliver and install the machine. Most of them offer extended warranty contracts.

About Seedpods and nutrients

Seeds are included in the seedpods that we sell on our website. Visit the Seedpods page for more information.

Yes, of course. We can supply you with empty seedpods for that. You would just have to plant the seed inside the capsule and place it in the nursery to get the organic growth process starting. Unfortunately, we cannot guarantee the success of the germination or the growth, as our computer have not been trained to your particular seeds. Feel free to contact us at hello@natufia.com if you wish us to download particular growing conditions in your unit.

We do not recommend purchasing nutrients and pH bottles outside of our website. Visit the Seedpods page for more information. The nutrients have been selected to maximize the germination and growth of the plants. Please note the unit won’t be guaranteed anymore if you use other nutrient or pH bottles.

About the plants

Visit our Youtube channel to learn more about botany tips.

Purchasing

You can reserve one unit from our Smart Kitchen Garden page or by sending us a request by email at hello@natufia.com. After your order is confirmed with us, it will likely be handled by our local distributors /retailers / installers depending on your location.

Where can I see Natufia products?

Visit our page ‘Where to buy?’ to find your nearest retail store or by sending us a request by email at hello@natufia.com.

Have more questions? Feel free to get in touch with our experts

Discover Natufia on display

Meet Natufia products by visiting one of our distributors all over the world.

Resources

Get inspired with real life settings and download useful materials.